There can be possible delays during high volume sale periods. Our team are working hard to process your return as soon as possible and appreciate your patience.
It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if:
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- The item is returned to us within 14 days from Order Date.
- Earrings cannot be accepted for return.
Please note that items from the August Reign Outlet (as noted in their product description FINAL SALE) cannot be returned.
Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Please email email@example.com, you will be contacted within 24-48 hours.
Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/
- We do not offer refunds for change of mind or wrong size choice, however, we can provide you with a credit note equivalent to the price of the item(s) you purchased.
- Should our return policy not have been honoured, the item will be sent back with charges payable by the customer.
- Final Sale Items cannot be returned unless deemed faulty. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:
- You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to firstname.lastname@example.org, and
- Your claim of the faults have been reviewed and approved by our staff.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.