We know that you cannot wait to get your hands on the goodies you purchase on AUGUST REIGN. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. Below is some information on delivery times and fees.
|EXPRESS (BEFORE 1PM)||NSW||NEXT DAY DELIVERY|
|EXPRESS (AFTER 1PM)||NSW||1-2 DAYS|
|STANDARD||VIC, SA, QLD||3-7 DAYS|
|EXPRESS||VIC, SA, QLD||1-3 DAYS|
|STANDARD||WA, NT||4-9 DAYS|
|EXPRESS||WA, NT||3-5 DAYS|
|STANDARD||NZ, TAS||4-12 DAYS|
|EXPRESS||NZ, TAS||3-7 DAYS|
|SHIPPING METHOD||LOCATION||DELIVERY TIME|
|DHL EXPRESS||UNITED KINGDOM||2-7 DAYS|
|DHL EXPRESS||UNITED STATES||2-7 DAYS|
|DHL EXPRESS||REST OF WORLD||2-7 DAYS|
- DHL Express do NOT deliver to/ accept PO Box deliveries.
- The following countries must provide a PO Box delivery address when using standard shipping: Qatar, Saudi Arabia, United Arab Emirates.
- The following countries must provide a street address when using standard shipping: Israel, Jordan, Kuwait, Lebanon.
- The following countries we do not ship too, due to country trade restrictions: Iran, Syria, Yemen.
- The following countries must provide a Business Address & Company Name: Russia (Package will be returned back to our warehouse if not provided).
- Australia Post has advised they are experiencing delays at the moment due to COVID.
- The following countries have temporarily suspended all DHL standard shipping however they are accepting DHL Express shipping only: Bahamas, Belize, Bolivia, Bonaire, Brunei, Darussalam, Cameroon, Canada, Cape Verde, Cayman Islands, Dominica, Dominican Republic, Eswatini (Swaziland), Guinea, Guyana, Israel, Ivory Coast, South Korea, Laos, Libya, Lithuania, Macao, Martinique, Montenegro, New Caledonia, Nicaragua, Nigeria, Pakistan, "Saint Vincent and the Grenadines", Saudi Arabia, St. Kitts and Nevis, Sudan.
- The following countries are temporarily suspended are not receiving any parcels until further notice Via DHL: Cuba, Guinea-Bissau, Mauritius, Sao Tomé and Príncipe, Réunion, Venezuela.
- Israel is currently experiencing a delay with the customs office, please allow up to 4-6 weeks for your parcel to be delivered.
WHAT YOU NEED TO KNOW - AU ORDERS
All Orders made before 8:30 am (AEDT/ Sydney Time) each day (Monday to Friday) are packed and sent the same day.
Delivery is stated in BUSINESS days, and Express Delivery orders must be placed BEFORE 2PM AEST.
*Please note, AUGUST REIGN is not responsible for any delays caused by Australia Post, especially during high volume seasons. However, these are the best delivery estimations available and are quite reliable and quick. Further, items purchased on pre-order are subject to varying shipping times.
We are not liable for any packages that are lost once out of our hands. If you did not pay extra for signature on delivery and your package is left by Auspost, we are not liable. We send you tracking info with Auspost. If you have left in notes "Authority to leave" if the package is left and lost, it is not our responsibility and please note that will not refund nor credit note your order.